Terms & Conditions

1. Scope of Service & Platform Access

Offlo.ai provides a proprietary, cloud-based suite of Artificial Intelligence tools designed to automate business communications, analyze data, and optimize digital workflows.

1.1 License Grant: Subject to compliance with this Agreement and payment of applicable fees, Offlo.ai grants you a non-exclusive, non-transferable, revocable license to access and use the platform for your internal business operations.

1.2 Modifications to Service: We reserve the right to modify, enhance, or deprecate features of the platform at our discretion. Significant changes that materially reduce the core functionality of a paid tier will be communicated via the email associated with your account.

1.3 Beta Features: From time to time, we may offer "Beta" features. These are provided "as-is" for testing purposes and may contain bugs or inaccuracies. Use of Beta features is at your own risk.

2. Account Management & Security

2.1 Registration: You must provide accurate, current, and complete information during the registration process. Failure to do so constitutes a breach of terms.

2.2 Credential Security: You are solely responsible for maintaining the confidentiality of your API keys, passwords, and login tokens. Offlo.ai is not liable for any loss resulting from unauthorized access to your account due to your failure to secure your credentials.

2.3 Multi-User Access: If your plan allows for multiple "Seats" or "Team Members," you are responsible for the conduct of all individuals accessing the platform under your organizational umbrella.

3. Acceptable Use Policy (AUP)

To maintain the integrity of our AI models and platform reputation, you agree not to:

• Use Offlo.ai to generate deceptive "Deepfake" content or misinformation.
• Reverse-engineer, decompile, or attempt to extract the source code or underlying model weights of our AI.
• Utilize the platform to send unsolicited bulk communications (Spam) or engage in phishing.
• Input any data that contains viruses, malware, or any code intended to damage or hijack our infrastructure.
• Use the service for any high-risk activities where AI failure could lead to physical harm, environmental damage, or significant financial ruin (e.g., operating medical machinery or autonomous vehicles).

4. Intellectual Property & Data Ownership

4.1 Offlo.ai Property: We retain all rights, titles, and interests in the platform, including all algorithms, UI/UX designs, trademarks, and documentation. No "work for hire" arrangement is created by this Agreement.

4.2 Subscriber Content: You retain ownership of all data, text, and media you upload ("Input"). You grant us a limited, worldwide license to host, cache, and process this Input to generate the requested "Output."

4.3 Training Data: Unless you have opted into a "Private Model" tier, you agree that Offlo.ai may use de-identified, aggregated data to improve our machine learning models and platform performance. We will never sell your raw business data to third parties.

4.4 Feedback: Any suggestions or feedback provided to us regarding the platform may be used by Offlo.ai without any obligation or compensation to you.

5. Fees, Billing, and Taxes

5.1 Subscription Models: Services are billed on a recurring basis (monthly or annually). Your billing cycle begins on the date of your first payment.

5.2 Price Changes: We may adjust our pricing with 30 days' notice. Continued use of the service after the price change takes effect constitutes your acceptance of the new rates.

5.3 Late Payments: Failure to pay fees within five (5) business days of the due date may result in immediate suspension of API access and platform features.

5.4 Taxes: You are responsible for all applicable taxes (VAT, GST, Sales Tax) imposed by your local jurisdiction.

6. Confidentiality

Both parties agree to protect "Confidential Information" (business plans, technical data, non-public pricing) with the same degree of care they use for their own sensitive information. This obligation survives for three (3) years after the termination of this Agreement.

7. Privacy and Data Protection

Our processing of personal data is governed by our Privacy Policy. If you are located in the EU or UK, our Data Processing Addendum (DPA) is hereby incorporated by reference, ensuring compliance with GDPR and similar frameworks.

8. Disclaimers & Limitation of Liability

8.1 "As-Is" Warranty: Offlo.ai is provided "as-is" and "as-available." We expressly disclaim all warranties, including merchantability and fitness for a particular purpose.

8.2 AI Accuracy: You acknowledge that AI-generated content can occasionally be inaccurate, biased, or "hallucinated." You are responsible for reviewing and vetting all AI Output before presenting it to your customers.

8.3 Liability Cap: To the maximum extent permitted by law, Offlo.ai's total liability for any claim arising out of this Agreement shall not exceed the total amount paid by you to the Company in the six (6) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Offlo.ai and its officers from any third-party claims, damages, or legal fees arising from your breach of this Agreement, your misuse of the AI Output, or your violation of any third-party intellectual property rights.

10. Term and Termination

10.1 Voluntary Termination: You may cancel your subscription at any time. No pro-rated refunds are provided for the remaining days in a billing cycle.

10.2 Termination for Cause: We may terminate this Agreement instantly if we detect fraudulent activity, legal mandates, or a material breach of our Acceptable Use Policy.

10.3 Effect of Termination: Upon termination, your right to access the platform ceases. We will retain your data for 30 days to allow for export, after which it may be permanently deleted.

11. General Provisions

11.1 Force Majeure: Neither party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, internet infrastructure failure, or government action).

11.2 Entire Agreement: This document constitutes the entire agreement between the parties and supersedes all prior discussions or proposals.

11.3 Governing Law: This Agreement shall be governed by the laws of your jurisdiction, without regard to conflict of law principles.

12. Support and Contact

If you encounter a problem with the platform or any of its integrations (including Slack, WhatsApp, Shopify, and email), or have questions about this Agreement, email support@offlo.ai or visit https://offlo.ai/contact.

You do not need an Offlo account or to sign in to contact support. We respond to every support request within 2 business days. How we handle data from integrations such as Slack, and how to request its access, export, or deletion, is described in our Privacy Policy.